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Associate Manager/manager-customer Service(only E-commerce)
by: Apollo Munich Health Insurance Company Ltd   in Gurgaon
Experience: 5 - 10 Years | Salary: INR P.A. | Opening(s): 1 Posted on: 2017-02-24
 
Job Description

Job Description

Key responsibilities :

  • Leading the entire Call centre & Customer Service processes of the company. 
  • Leading and managing operations of various processes comprising of:
  1. Contact Center, 
  2. Outbound calling, Customer Service Email ID, Outsource Vendors, Live Chat process
  3. renewal process (renewals, Customer service, Cancellations, Endorsements etc )
  • Development of Quality parameters
  • Managing operations for various channels of contact centers such as Outbound, Inbound
  • Business Planning & Budgeting

Desired Profile

Key Requirements:-

1. E-Commerce Industry experience
2. Good into team handling
3. Well versed with Digital Aspect
4. Into Process Improvement and Project Management
5. Excellent Communication Skills
6. Well versed with Email/Chat/Voice Process Setup and Softwares



PG - Any Postgraduate
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Salary: Not Disclosed by Recruiter -
Industry: Insurance
Functional area: Other
Role Category:
Role:
Keyskills Customer ServiceProject ManagementProcess ImprovementIVRMachine Learning
 
Company Profile
Apollo Munich Health Insurance Company Ltd
http://www.apollomunichinsurance.com
A joint venture between Apollo Hospitals group, largest healthcare group in Asia and MunichRe, largest health insurance company in Europe.
 
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